Refund policy

 

At Gaming Direct we want to ensure your happy with your purchase, and we understand things don't always go to plan.

As part of our commitment to customer service we have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept returns for:

• Damaged/faulty goods (obviously), and adhere to the guidelines of the ACCC
• Change of mind 
  

To start a return, you can contact us at: gamecarecrew@gamingdirect.com.au 

If your request for a return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at: gamecarecrew@gamingdirect.com.au or call us on 1300 887 394.

Our office hours are 9 AM - 5 PM, Monday to Friday, and we usually respond in one to two business days.

Return Types

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, but we'll let you know as soon as we've issued the refund.